This policy explains the personal information Dev Shakti Group handles through devshaktigroup.com and related product enquiries, why it is used, and how to contact us about it.
1. Information we handle
- Enquiry information: your name, phone number, email address, location if you provide it, product preferences and the contents of messages or documents you send by phone, email, WhatsApp or a website contact feature.
- Staff account information: account name, email address, WordPress account details, assigned role and inventory records submitted by authorised staff. Public visitors do not need a staff account to browse.
- Technical information: hosting and security services may process your IP address, browser and device information, pages requested, timestamps and error or security logs.
- Preferences and measurement: the catalogue saves your selected language in browser local storage. Google measurement tools and Hostinger website services are present on the site and may process interaction or device information according to their configuration.
Please avoid sending identity documents, bank details or other sensitive information in an initial product enquiry. If documents are needed for an agreed transaction, our team should explain the purpose and appropriate channel.
2. Why information is used
We use enquiry details to respond, check availability and compatibility, prepare quotations, arrange inspections or delivery, and handle support and complaints. Staff account data supports sign-in, permissions and inventory management. Technical data supports hosting, security, fault diagnosis and site operation. Language storage remembers your choice. Measurement data helps us understand website use and improve the service.
A product enquiry is not consent to unrelated promotional messages. Where consent is required for a particular use, it should be requested separately, and you can contact us to withdraw it.
3. Cookies, local storage and your choices
WordPress uses cookies for authorised account sign-in and related security functions. The catalogue stores a language preference under dsg_language in your browser. Clearing site data removes that preference. Google and Hostinger features may use cookies or similar technologies; their use depends on the enabled features and settings.
You can manage or remove cookies and local storage through your browser settings. Blocking essential cookies may prevent staff sign-in or some features from working. Google explains its handling of partner-site data at How Google uses information from sites that use its services. This notice does not replace any consent required for optional tracking.
4. Services and sharing
Relevant information may be available to authorised Dev Shakti staff and providers that support hosting, website operation, email, security and measurement, including Hostinger and Google where their features are enabled. If you ask us to arrange delivery or another service, the details needed for that arrangement may be shared with the relevant provider. Information may also be disclosed when required by law or necessary to address misuse or protect legal rights.
When you choose a WhatsApp enquiry link, WhatsApp opens with a suggested product message. Sending it shares your WhatsApp account information and message with our team and with WhatsApp/Meta under their own policies. External providers may process data outside India. Their applicable safeguards and terms also apply to their processing. See WhatsApp's Privacy Policy and Hostinger's Privacy Policy.
5. Retention and security
Records are retained for the purposes described above, including resolving enquiries, fulfilling agreed transactions, handling complaints and meeting applicable record-keeping obligations. The appropriate period depends on the record and any legal requirement. Contact us if you want us to review information held about you.
Staff access is controlled through account permissions. No website, storage service or communication channel can guarantee absolute security. Keep your account credentials private and report suspected misuse to us.
6. Privacy requests and complaints
You can contact us to ask about your personal information, request correction or deletion, withdraw consent where applicable, stop promotional contact, or raise a privacy complaint. We may need reasonable verification that the request is yours. Some records may need to be retained under applicable law or for an unresolved transaction or dispute; we will explain relevant limitations.
Your rights and any available complaint or appeal routes depend on applicable law and its commencement. This policy does not restrict those rights. For a request, email service@devshaktigroup.com with the subject “Privacy request”, or call +91 80091 67772. Include enough information to identify the enquiry or account, without sending unnecessary identity documents.
7. Children
This catalogue and staff account service are intended for adults. Children should not submit personal information or create staff accounts. If you believe a child has provided information, contact us so we can review and address it.
8. Updates and contact
We may revise this policy when website features or data practices change. The updated date appears on this page. Dev Shakti Group can be contacted at service@devshaktigroup.com or +91 80091 67772 for privacy questions or concerns.